FAQ

1. How much does it cost?

2. Why do I need to send you pictures?

3. How can I pay?

4. Will the bumper be like new?

5. What happens if you show up and I forgot about the appointment?

6. Do you repair more than metal bumpers?

7. Why should we use you versus a body shop?

8. Are you insured?

9. Has someone ever refused to pay you?

10. Can I watch while you do your repairs?

Have other questions? If so, just contact me to discuss your concerns.

 

1. How much does it cost?

Ans: As a general rule, the cost of having a bumper repaired will run between $100 and $200 dollars however it could be more depending on your location and what the expectation is. After all, time is money and the more time it takes me to get to your location, the more it is going to cost. Some customers save some money by bringing their truck to me at one of the dealerships I am working at. This way, my travel time is eliminated and you can pay just for the repair. But difficult dents or bent bumpers can be more expensive.

2. Why do I need to send you pictures?

Ans: Because I don’t want to charge people for giving an estimate. It is all about the time equals money thing. In some cases, people do not send me pictures. We discuss it over the phone and if I can get a sense of the damage I would probably be willing to give you a “range” for the cost of the repair. But to be honest, many people understate the damage, or didn’t noticed how the bumper was jammed against the fender and these things all affect the price. And because it is human nature when I give a range for people to only hear (or expect) their repair to be the lower figure, it could create some bad feelings. That is why you should send some pictures. Send them by email to mailto: mngoodwin@gmail.com or by phone to: 407-690-2009.

3. How can I pay?

although I will accept checks on occasion, that is not always the case. The last thing I want to do is be charged fees by my bank for a bounced check and then have to hunt someone down. So cash works. I also can accept some credit card payments but this is done using a cell phone and payment technology through Square. For most people, just stopping at the ATM and having cash ready is the best answer.

4. Will the bumper be like new?

No, it wont’ Once metal has been stretched, there is no way to undo it. But I’ll tell you in advance how good the repair should be. One thing that is quite common is for their to be a “wave” in the repair. It all goes back to that stretched metal. But if I tell you that you should have a 90% repair, it means it will not be perfect. And if I tell you that you should have about a 95% repair, it means that although it will not be perfect, most people will never see or notice the area that something is not perfect. Bumpers that have been hit with very sharp creases or indentations will likely always have them. Once the metal has been stamped from the damage, it cannot be undone. However we are very good at repairing the bumpers so that customers are happy. However if you want it to look like new, you probably should just go buy a new bumper. For most people, the money we save them makes up for the small amount of imperfection that remains.

5. What happens if you show up and I forgot about the appointment?

I do not just appear at your location without having contacted you that day. In a normal situation, I would call as I am ready to head toward your direction. If I could not reach you, chances are I will not travel there.

6. Do you repair more than metal bumpers?

Yes, I am often involved in repairing plastic bumpers that have been hit and the seams no longer line up because tabs are broken or something similar to this has occurred. Sometimes I get a call from a wife who hit something and does not want her husband to know about it. There are many scenarios, but I do try to work with people to help solve their problems if I can. Take for example the situation where you have parked your car over a concrete parking block. Now as you back up, you notice some bad noises because the undercladding of the car is stuck on the other side and is being ripped by your backward movement. This might also cause lots of pressure to the side of your bumper which is connected to that undercladding. All of a sudden your bumper doesn’t look so good as it is hanging downward on the sides where it is no longer attached. There are many such situations where I can help.

7. Why should we use you versus a body shop?

Body shops are expensive and usually just replace things. That can be expensive so the general answer is that body shops are usually the most expensive solution. The Orlando Bumperman fixes things and try to make the repair for the least cost possible to you. It’s your choice. Real situation follows: Girl calls me and has her plastic front bumper disconneced on both sides of her car. She is afraid it will fall off and has taken it to a body shop. The body shop gives her an estimate of $1200. This is for replacement of the bumper, painting of the new bumper cover and installation. After seeing the pictures, I informed her it would be $180 for the repairs plus about 50 dollars for the travel as she lived in the South Part of St Cloud. End result was she was very happy as was her father who still had the car in his name and was financing it for his daughter.

8. Are you insured?

Since most of my work is performed on the used car lots of dealerships across the metro area, I am required to carry substantial insurance. So yes, I am insured.

9. Has someone ever refused to pay you?

Although this isn’t a question you were probably thinking of asking, I thought I should include it. Yes, it has happened, but it is very rare. I once had a used car dealer inform me that when he was In Mexico, the people there would perform magic on his bumpers and he thought it really would be perfect. Since I discuss all of this prior to working on a bumper, there was no reason for him to be surprised. As a result, I simply took my sledgehammer and replaced the dent in the bumper. In the end, I think he thought he would be able to demand to pay less than we agreed, and as you can imagine, I found that approach unacceptable. I am a former Army Officer, former Military Policeman, and you’ll find I’ll do my best to show up on time, tell you the situation as best I know it, and perform the work I said I would.

10. Can I watch while you do your repairs?

No. The simple answer is that some of the techniques we use are proprietary and I am specifically excluded from allowing people to watch. Furthermore, it isn’t always safe. It’s just better to have people a safe distance away.

Have other questions? If so, just contact me to discuss your concerns.